Baskin-Robbins — Kid-friendly Family Eats in Mississauga, Ontario

What parents say

• Mai V

  2022-2-15

  Had an awesome experience with Susan(manager) at this Baskin Robbins. Called on Saturday to order a Valentine's day icecream cake. Was going to submit it via the website, and Susan warmly extended her service of accepting the order over the phone. Most stores these days prefer that the order is submitted to their site. Susan was knowledgeable and provided a customized cake that was sooo delicious. Thank you Susan for the superb service and expertise! The rest of the staff at this location are consistently patient and friendly. This is my "go to" Baskin Robbins as the customer service is wonderful. Thank you for going above and beyond. Your store is the BEST!!

• T. Lo

  While the staff were friendly & personable & the store not busy, it was a most disappointing experience overall. When you pay nearly $ 13.00 for a banana split, one does hope that it resembles, somewhat, the photo on display. Yes, creative & artistic liberties are oft-times taken in photographic representations by overzealous marketing staff; however, some things are relatively easy to duplicate. Case in point: 3 cherries depicted in the photographic representation with 1 neatly nestled on each of 3 little peaked swirls of whipped cream which thenselves are nestled atop each of 3 scoops of ice cream. Whipped topping sufficient for each scoop of ice cream - that is fresh enough to maintain its form & shape. What did I receive? One cherry sinking in the middle of the saddest whipped cream I have seen in a very long while. Though the A/C was blasting sufficiently that those who accompanied me to this locale made haste in consuming their sundaes (they were uncomfortably cold) in order to exit this most chilly domain, my whipped cream looked like it had seen a heat wave & was a limp survivor of same as it lay prostrate across the ice cream as though dejected, limp & mournful - if whipped cream had feelings, I would say this one was depressed & devoid of the will to get up & in need of urgent intervention of the fresh, high-pressured canister kind. If this came from a canister of Reddi-whip it was either way past ready or it was the remnants, the dregs if you will, of a canister left without sufficient pressure to give it form. It had little form just a slight swirling as though it was a tired snake of whipped cream trying & failing to wind across part of the top of the banana split. In truth, it reminded me of the dregs of a can or canister of whipped cream devoid of enough mixture & pressure to form any coherent shape, let alone maintain it. So pitiful & unstable was it, I could not wait for my group to receive their sundaes before I commenced eating because it was melting that quickly into a liquid pool of its former self (pre-pressurization & processing). Since I do not live in a city & cannot get to a Baskin Robbins very often, the disappointment in this confection, its presentation coupled with the cost for substandard fare really does leave me with a bitter taste in my mouth, & as I pen this, indigestion in my tummy. In hindsight, I should have refused it & asked for a refund. Now, instead, I am on the hunt for Tums. On the plus side, this experience should be good for my waistline as it is doubtful I will be tempted towards eating banana splits for some time.

• Dee

  2025-5-28

  Pretty disappointed with this. First time trying the “ultimate take home sundae.” Can’t believe this was $11. You can literally see through to the bottom.

• Mohammad Shafayet Islam

  2021-4-13

  Flavor choices are amazing. The guys there are quite Experienced in suggesting items and sometimes improvise the menu as well as per your choice. Kudos to them for being Extra polite and patient with kids. Interesting part is they have cones both with and without sugary ingredients.

• Adrienne S

  2025-6-13

  Pretty sad how bad this location has become. They barely give you half a scoop and don’t push the icecream down so there’s empty space at the bottom. This scoop was over $5. Considering that I used to work at this location, the standards have really fallen off. We used to be vigorously trained on how scoop properly and give proper greetings/customer service, but i guess that doesn’t apply anymore. So disappointing